What is it?

Policy, process and guidance training gives your team a set of standards to follow during their workday.

This could be your company policies and or rules, a step-by-step guide on how to do something or guidance regarding tasks that may be expected of your team.

Why is it important?

Educate

Educate

Educate your staff with what they need to be able to follow process and policies confidently.

Empower

Empower

Empower your staff to follow process, understand policies and know where to go for guidance.

Compliance

Compliance

Remain compliant and sleep well knowing that your staff are following your guidance accurately, confidently and legally.

Where have I used it?

Customer Service Cycle and General Procedures Training

Customer Service Cycle and General Procedures Training

Bahamas Power & Light

Created to run across two full days and in two phases, this classroom-based and instructor-led training was created for Bahamas Power & Light, to deliver internally to their sales and customer facing staff.

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Created to run across two full days and in two phases, this classroom-based and instructor-led training was created for Bahamas Power & Light, to deliver internally to their sales and customer facing staff.

If you think you could benefit from some advice or specialist learning support, then please don't hesitate to contact us!

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Service details

I design unique learning solutions entirely around your requirements. With your business knowledge and our learning design expertise, together we can create solutions that not only look great, but achieve real results.

Whether you’re up-skilling established employees or training new recruits from the ground up, bespoke is the right way forward. Say goodbye to generic materials and examples that are irrelevant to your staff. Instead, let’s create captivating solutions that will enhance your organisation.

I design and develop bespoke solutions for you and you only.

Let us create learning solutions that are engaging and enjoyable as well as effective.

I use specialist software to design and create your captivating content.

I have a skilled in-house team ready and waiting to work on your project.

Our customer success stories

You effortlessly grasped complex content, crafting engaging courses that truly captivated our audience (pun intended), while meeting tight deadlines during the busiest period of the year. Your willingness to go the extra mile, offering insights and friendly guidance, truly enhanced our collaboration.

Andrew Lister

Education Manager, LexisNexis Risk Solutions

Carla worked with our NHS-based education and training organisation to design and develop eLearning for a major external commission. Her knowledge and experience, keen eye for detail, and reliability were hugely appreciated by the team and helped to achieve this milestone for our organisation.

Dr Greg Shields

Head of Product Development, Maudsley Learning

After an initial project together we decided to work together again. It was a very small project this time, but that didn’t matter. It was done immaculately.

Indre Dragunaite

Head of Learning Technology, IPA

Carla always listen to my needs and is keen to work to brief including scope, cost and time.

Joanne Hudson-Nend

Project Manager, IOSH

A fantastic company to work with, with quality, responsiveness and creativity at the forefront. The work completed had been very well received by my international clients.

Alex Wyatt

Jacobs Solutions Ltd

Carla was great to work with to develop training material for our R&D Team. She was very responsive and made recommendations to improve the content and delivery to make it more impactful and engaging.

Marc Bernicky

R&D, Mars Wrigley

Frequently asked questions

Have a read of some common FAQ’S and get some quick answers below. If you need any more information just pop me an email and I’ll get back to you as quickly as possible.

Firstly let’s arrange a call. Let’s get to know each other a little, ensure we are a good fit for your requirements and then set out to kick off with a bang!

If you think you could benefit from some advice or specialist learning support, then please don't hesitate to contact us!

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