What is it?
Policy, process and guidance training gives your team a set of standards to follow during their workday.
This could be your company policies and or rules, a step-by-step guide on how to do something or guidance regarding tasks that may be expected of your team.
Why is it important?
Educate
Educate your staff with what they need to be able to follow process and policies confidently.
Empower
Empower your staff to follow process, understand policies and know where to go for guidance.
Compliance
Remain compliant and sleep well knowing that your staff are following your guidance accurately, confidently and legally.
Where have we used it?
Customer Service Cycle and General Procedures Training
Customer Service Cycle and General Procedures Training
Bahamas Power & Light
Created to run across two full days and in two phases, this classroom-based and instructor-led training was created for Bahamas Power & Light, to deliver internally to their sales and customer facing staff.
Created to run across two full days and in two phases, this classroom-based and instructor-led training was created for Bahamas Power & Light, to deliver internally to their sales and customer facing staff.
If you think you could benefit from some advice or specialist learning support, then please don't hesitate to contact us!
Service details
We design unique learning solutions entirely around your requirements. With your business knowledge and our learning design expertise, together we can create solutions that not only look great, but achieve real results.
Whether you’re up-skilling established employees or training new recruits from the ground up, bespoke is the right way forward. Say goodbye to generic materials and examples that are irrelevant to your staff. Instead, let’s create captivating solutions that will enhance your organisation.
We design and develop bespoke solutions for you and you only.
Let us create learning solutions that are engaging and enjoyable as well as effective.
We use specialist software to design and create your captivating content.
We have a skilled in-house team ready and waiting to work on your project.
Our customer success stories
After an initial project together we decided to work together again. It was a very small project this time, but that didn’t matter to you guys. It was done immaculately.
Indre Dragunaite
Head of Learning Technology, IPA
The team always listen to my needs and are keen to work to brief including scope, cost and time.
Joanne Hudson-Nend
Project Manager, IOSH
A fantastic company to work with, with quality, responsiveness and creativity at the forefront. The work completed had been very well received by my international clients.
Alex Wyatt
Jacobs Solutions Ltd
Carlas team were great to work with to develop training material for our R&D Team. They were very responsive and made recommendations to improve the content and delivery to make it more impactful and engaging.
Marc Bernicky
R&D, Mars Wrigley
Carla’s team have really gone above what I was expecting, with very little input from the initial brief I was truly amazed when seeing the first draft.
Anthony Denning
Suntory Beverage & Food GB&I
It always comes down to people and attitude – all else is a given. Carla and her team provided valued support and input to the overall process on the project.
Paul Coubrough
Program Manager, DPDHL
Frequently asked questions
Have a read of some common FAQ’S and get some quick answers below. If you need any more information just pop us an email and we’ll get back to you as quickly as possible.
Firstly let’s arrange a call. Let’s get to know each other a little, ensure we are a good fit for your requirements and then set out to kick off with a bang!
Bespoke is designed with you, your project and its audience at the forefront of every decision. Instead of asking your learners to cater to a course, we ensure the course caters to your learners. This will not only ensure the product is everything you want and more, but that it’s more effective and will yield greater results.
In-house we have Articulate software licences including Storyline and Rise. That said, we regularly work using an array of software such as Adapt, Moodle, Nimble authoring and many more. Discuss with us today your specific requirements.
A face-to-face sounds like a great idea, we love to get out and meet our clients wherever suits them best. If a face-to-face is required, we can discuss what options would work best for you – whether you want a member of our team to meet you at your organisation, or if you would prefer to pop into our office based in Newent, we are happy to discuss and accommodate what works.
Although our team is small, we make up for it in passion, experience and skill. Dependant upon the needs of your project, as a team we split out the work to the skillsets that match best. This works really well and ensures your learning solution is brought to life in the best of ways.
If you think you could benefit from some advice or specialist learning support, then please don't hesitate to contact us!
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